Xcelerator

Xcelerator operates on foundational principles that drive our decision-making process and guide our relationships with our clients.

Contact Details

  • (216) 98 781 105
  • Rue du Lac Côme, Résidence la Rose, RDC

At Xcelerator, we deliver impact through talent, transparency, and trust

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Xcelerator

Core values Core values

Xcelerator operates on foundational principles

Xcelerator operates on foundational principles that drive our decision-making process and guide our relationships with our clients.

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Partners Partners

Siemens Solution Partners are the #1 choice.

Siemens Solution Partners are the #1 choice for the engineering, system integration, and implementation of superior, tailored, future-oriented solutions, Xcelerator has extensive knowledge and experience with process technology. Siemens Solution Partner certification ensures that Xcelerator is delivering the highest quality in customized automation.

Hire Smart People
Hire Smart People

Hire Smart People

Great companies are built by great people. We strive to attract and retain talented individuals who are quick learners and dedicated to embracing and effectively leveraging new technologies.
Make Things Happen
Make Things Happen

Make Things Happen

At DMC, everyone is empowered and expected to take initiative and independently complete tasks that contribute to the success of both the company and our customers.
Share Information
Share Information

Share Information

We believe in collaboration with both our clients and colleagues. We're committed to sharing knowledge and empowering our clients to take ownership of their systems. Clients should choose to work with us out of trust and value, not because they are dependent on us due to a lack of knowledge, information, or access to source code.
Respond To The Customer
Respond To The Customer

Respond To The Customer

We approach client matters with a personal sense of urgency. We are highly responsive and genuinely committed to our clients' success.
Be Profitable
Be Profitable

Be Profitable

We aim to earn a reasonable profit to support employee development and ensure long-term sustainability for our clients and partners.
Have Fun
Have Fun

Have Fun

Work is an important part of life and should be enjoyable—more than just a paycheck. Professionalism doesn’t have to mean being stiff or boring.
Tell It Like It Is
Tell It Like It Is

Tell It Like It Is

We conduct ourselves with honesty and fairness in all our interactions—with clients, vendors, partners, and one another.
Customer service Customer service

Xcelerator's Customer Service Policy

Xcelerator’s customer service policy is intentionally simple, empowering, and highly effective.

Per our Core Values, everyone at Xcelerator is empowered and expected to independently accomplish tasks for the benefit of both DMC and our customers. Here’s what our customers are saying.

Superior Customer Service
Xcelerator is committed to delivering superior customer service. Our customers trust that our genuine passion for their concerns means we will solve their problems the right way, every time. We achieve this by focusing on our 5 Customer Service Fundamentals:

01

Listen

Everyone at Xcelerator actively listens to our customers, ensuring that we understand their problems so we can offer them the best possible solutions.
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02

Be Nice

Xcelerator has the utmost respect for our customers. We at Xcelerator remember that a customer is the sole purpose of our work, and they deserve to be treated with respect.
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03

Always Remember The Importance of Our Customers

At Xcelerator, a customer is the most important part of our business. We always remember that our customer's success is the key to Xcelerator's success.
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04

Understand, Manage & Exceed Expectations

We at Xcelerator believe in telling the customer what results we will deliver to them, and then to do whatever is necessary to provide them with those results.
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05

Build Relationships & Rapport

Everyone at Xcelerator knows the utmost importance of the human relationships we have with our customers. We continually strive to improve our relationships with our customers.
FAQ FAQ

Frequently Asked Questions

Xcelerator is a consulting firm that provides high-caliber engineering and custom software development services to manufacturing, testing, and product development organizations around the world.

Originally founded in 2017 with “Automation Technics“, “Xcelerator” stood for the next level of automation, remains part of our expertise, our capabilities have expanded significantly—so today, we simply go by “Xcelerator“.

We are a technical solutions company focused on delivering software and engineering services tailored to our clients’ needs. Our areas of specialization include:

  • Manufacturing Automation: Enhancing production systems to be more efficient, flexible, and reliable.

  • Manufacturing Intelligence: Delivering data-driven insights to support more effective business decisions.

  • Application Development: Building PC, web, and mobile applications across diverse industries and technical challenges.

  • Digital Workplace Solutions: Helping organizations leverage technology to improve productivity, communication, and collaboration in the digital workplace.

Does Xcelerator work exclusively with specific software or hardware platforms?
No. Xcelerator is not tied to any particular hardware or software platforms. This independence allows us to work seamlessly with your existing systems or to recommend the best solutions based on your unique needs.

There isn’t really a typical project size for us. Our projects can range from a few days to several months of development.

At Xcelerator, we help companies successfully complete challenging projects by using a phased project plan that ensures timely and efficient progress while allowing time to evaluate lessons learned and adjust the course if necessary.

Is Xcelerator available on an emergency basis?
We pride ourselves on being highly responsive to our customers’ needs. Since every emergency is unique, please contact us—there’s a good chance we can assist you or at least point you in the right direction.

Can you support other people’s code?
Yes. Our expert engineers have extensive experience in modifying, adapting, and revitalizing existing software applications. Moreover, we provide you with all the source code for any changes we make, so you can later update the system yourself or choose another vendor if you prefer. Ultimately, we want you to work with us because you want to, not because you have to.